Dec 09, 2021  
2019-2020 Catalog 
2019-2020 Catalog [PAST CATALOG]

Computer Information Systems - Personal Computer Specialist, Help Desk Specialist Option (certificate)

Official Title of Certificate: Computer Information Systems - Personal Computer Specialist - Help Desk Specialist Option, Certificate

Award: Certificate


Total Credit Hours: A minimum of 29

About the Computer Information Systems Department 

Purpose: To prepare students for employment in businesses that have a demand for personnel with personal computer skills. Students receive a general background in computer operations and applications using software to support the electronic office and business.


  1. The Help Desk Specialist Option (code CRT.CIS.HELP-DESK) emphasizes microcomputer support services and Help Desk analysis for end users. Note: Students can earn the Microsoft Office Certifications Certificate and the Office Applications Specialist Letter of Recognition along with this certificate.
  2. The Microsoft Office Certifications Option (code CRT.CIS.MCAS) emphasizes the development and expertise in Microsoft Office applications. This option incorporates the Microsoft Office Specialist (MOS) industry certification testing in Word, Excel, PowerPoint, Access and Outlook. Note: Students can earn the Office Applications Specialist Letter of Recognition along with this certificate.

Range of Occupations

  • Applications software designer
  • Help desk specialist/analyst
  • Help desk technologist
  • Microsoft Office Certified Application Specialist trainer
  • Personal computer specialist

Special Conditions

Financial Aid: This program has not been approved by the U.S. Department of Education for eligibility for federal student aid. Students enrolled in this program may not be eligible to receive financial aid from the U.S. Department of Education (Pell Grants, SEOG, Federal Work-Study, Direct Loans or PLUS loans) or the Maryland Higher Education Commission (Educational Assistance Grants, Senatorial Scholarships or Delegate Scholarships). For current information on eligible programs, contact Financial Aid by calling 410-777-2203, emailing or stopping by a Financial Aid office.

Certificate Graduation Requirements

Refer to Academic Regulations on Graduation Requirements .

Career and Educational Advancement Resources