Title of Certificate: Computer Information Systems - Personal Computer Specialist - Help Desk Specialist Option, Certificate 

Award: Certificate 

Code: CRT.CIS.HELP-DESK  

Total Credit Hours: 29

About the Computer Information Systems Department

Purpose: To prepare students for employment in businesses that have a demand for personnel with personal computer skills. Students receive a general background in computer operations and applications using software to support the electronic office and business. Range of Occupations 

• Applications software designer 
• Help desk specialist/analyst 
• Help desk technologist 
• Microsoft Office Certified Application Specialist trainer 
• Personal computer specialist 

Faculty Contact (webapps.aacc.edu/directory): Susanne Markowski 

Courses to improve skills and prepare for college-level classes may be needed. It is best to see an advisor as you plan your education. 

All students must demonstrate eligibility for ENG 101 /ENG 101A . Refer to Academic Regulations on Graduation Requirements , “Certificate Requirements” for more information. 

Course/Advising Notes: _____________________________________________________________________________

Term 1

Course Name	Credits	Term Taken	Grade
CTA 105 - Theory and Troubleshooting Microcomputers 1	3 credit hours
CTP 103 - Theories and Applications of Digital Technology	3 credit hours

Term 2

Course Name	Credits	Term Taken	Grade
CTA 111 - Personal Computer Word Processing Applications	4 credit hours
CTA 116 - Personal Computer Spreadsheet Applications	4 credit hours

Term 3

Course Name	Credits	Term Taken	Grade
CTA 113 - Personal Computer Information Management Applications	4 credit hours
CTA 115 - Personal Computer Database Management Systems	4 credit hours

Term 4

Course Name	Credits	Term Taken	Grade
CTA 112 - Personal Computer Presentation Graphics Applications	4 credit hours
CTA 120 - Help Desk Concepts	3 credit hours