CTA 120 - Help Desk Concepts

3 credit hours - Three hours of lecture weekly; one term.
Formerly CSI 129 - Help Desk Concepts

Examine general help desk concepts, types, job categories and responsibilities. Discuss processes, tools, technologies to develop skills in systems management and customer service. Prepare for training and certification in Help Desk profession essentials.

Prerequisite(s): Eligibility for ENG 101 /ENG 101A .