HRM 111 - Introduction to the Hospitality Industry

3 credit hours - 45 hours of lecture.
A survey course that reviews the scope of the hospitality industry. The course begins with a look at the history and moves through development of the industry. Major topics include travel and tourism, lodging, food and beverage, managed services, gaming and entertainment, meetings, conventions, and expositions. Management issues, customer service, marketing, human resources and technology are emphasized. Industry trends, ethics, and the impact of economic, cultural, political and legal issues are discussed within each topic.