Feb 04, 2023  
2022-2023 Catalog 
    
2022-2023 Catalog

BPA 135 - Customer Service

3 credit hours - Three hours weekly; one term.
Examine excellence in customer service as the competitive edge in today’s business environment.  Design a comprehensive customer service strategy that positions a workplace to deliver exceptional customer service. Develop external communications to handle complaints and other service failures.

Note: Typically offered OL; fall and spring terms.