CTA 208 - Advanced Service Management

3 credit hours - Three hours lecture weekly; one term
Examine the advanced features of Information Technology Service Management (ITSM) activities and the creation of IT services. Integrate different value streams and activities to create, deliver, and support IT-enabled products and services by covering the practices, methods, and tools that support them.

Prerequisite(s): CTA 108 with a grade of C or better.