May 15, 2021
Title of Certificate: Cyber Technology, Certificate
Total Credit Hours: 32
About the Cybersecurity, Networking and Digital Forensics Department
Additional Program Requirements
A grade of C or better is required in each Cyber Technology certificate course requirement.
Purpose: Prepares students for entry-level jobs in Customer Service and Technical Support. Gain the skills and knowledge to perform basic troubleshooting of computer systems and networks. Acquire in-depth knowledge of TCP/IP, Cisco ISO and experience configuring Cisco routers.
Created by five member colleges of the National STEM (Science, Technology, Engineering and Mathematics) Consortium with funding from a U.S. Department of Labor Trade Adjustment Assistance Community College and Career training (TAACCCT) grant.
Related Industry Certifications
This program provides partial foundation for the following industry recognized certifications: A+ (CompTIA), Network+ (CompTIA) and the Security+ (CompTIA)and CCNA (Certified Cisco Network Administration)
Range of Occupations
- Computer User Support Specialist
- Help Desk Representative
- Technical Support Specialist
- Network Technician
Open the Planner for this Certificate
Certificate Graduation Requirements
To graduate with a certificate, students must have demonstrated eligibility for ENG 111 or ENG 115 . See Academic Regulations for all Graduation Requirements.
Certificate Requirements: 32 credits
Upon successful completion of this program, students will be able to:
- Demonstrate knowledge of “knowledge base” capabilities in identifying the solutions to less common and more complex system problems [Knowledge Management].
- Demonstrate knowledge of disaster recovery and continuity of operations plans [Incident Management].
- Demonstrate knowledge of measures or indicators of system performance and availability [Information Technology Performance Assessment].
- Demonstrate knowledge of systems administration concepts [Operating Systems].
- Demonstrate knowledge of the operations and processes for diagnosing common or recurring system problems [Systems Life Cycle].
- Demonstrate knowledge of the type and frequency of routine maintenance needed to keep equipment functioning properly [Systems Life Cycle].
- Conduct open source research for troubleshooting novel client-level-problems [Knowledge Management].
- Identify possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation [System Life Cycle].
- Test and configure network workstations and peripherals [Network Management].
- Demonstrate skill in the basic operation of computers [Computer Skills].
- Use the appropriate tools for repairing software, hardware, and peripheral equipment of a system [Computers and Electronics].
- Demonstrate knowledge of basic physical computer components and architectures, including the functions of various components and peripherals (e.g., central processing units (CPUs), network interface cards (NICs), data storage) [Computers and Electronics].
- Demonstrate knowledge of electronic devices (e.g., computer systems/components, access control devices, digital cameras, electronic organizers, hard drives, memory cards, modems, network components, printers, removable storage devices, scanners, telephones, copiers, credit card skimmers, facsimile machines, global positioning systems (GPSs)) [Hardware].
- Demonstrate knowledge of network security architecture concepts, including topology, protocols, components, and principles (e.g., application of defense in-depth) [Information Systems/Network Security].
- Identify the risks and threats to an organization’s data and providing a structured way of addressing how to safeguard these critical electronic assets.
- Demonstrate a systems approach to critical thinking.
- Demonstrate effective professional communication.
This program aligns with the college’s core competencies.
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