Computer Information Systems - Personal Computer Specialist, Help Desk Specialist Option (certificate)

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Official Title of Certificate: Computer Information Systems - Personal Computer Specialist - Help Desk Specialist Option, Certificate

Award: Certificate

Code: CRT.CIS.HELP-DESK

Total Credit Hours: A minimum of 29

About the Computer Information Systems Department

Purpose: To prepare students for employment in businesses that have a demand for personnel with personal computer skills. Students receive a general background in computer operations and applications using software to support the electronic office and business.

Options

The Help Desk Specialist Option (code CRT.CIS.HELP-DESK) emphasizes microcomputer support services and Help Desk analysis for end users. Note: Students can earn the Microsoft Office Certifications Certificate and the Office Applications Specialist Letter of Recognition along with this certificate.
The Microsoft Office Certifications Option (code CRT.CIS.MCAS) emphasizes the development and expertise in Microsoft Office applications. This option incorporates the Microsoft Office Specialist (MOS) industry certification testing in Word, Excel, PowerPoint, Access and Outlook. Note: Students can earn the Office Applications Specialist Letter of Recognition along with this certificate.

Range of Occupations

Applications software designer
Help desk specialist/analyst
Help desk technologist
Microsoft Office Certified Application Specialist trainer
Personal computer specialist

Special Conditions

Financial Aid: This program has not been approved by the U.S. Department of Education for eligibility for federal student aid. Students enrolled in this program may not be eligible to receive financial aid from the U.S. Department of Education (Pell Grants, SEOG, Federal Work-Study, Direct Loans or PLUS loans) or the Maryland Higher Education Commission (Educational Assistance Grants, Senatorial Scholarships or Delegate Scholarships). For current information on eligible programs, contact Financial Aid by calling 410-777-2203, emailing finaid@aacc.edu or stopping by a Financial Aid office.

Certificate Graduation Requirements

To graduate with a certificate, students must have demonstrated eligibility for ENG 101 , ENG 101A , ENG 111, ENG 115, or ENG 121. See Academic Regulations on Graduation Requirements .

Certificate Requirements: 29 credits

CTP 103 - Theories and Applications of Digital Technology 3 credit hours
CTA 111 - Personal Computer Word Processing Applications 4 credit hours
CTA 115 - Personal Computer Database Management Systems 4 credit hours
CTA 116 - Personal Computer Spreadsheet Applications 4 credit hours
CTA 112 - Personal Computer Presentation Graphics Applications 4 credit hours
CTA 113 - Personal Computer Information Management Applications 4 credit hours
CTA 120 - Help Desk Concepts 3 credit hours
CTS 105 - Microcomputer Operating Systems 3 credit hours

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