Information Technology Service Management (certificate)

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Official Title of Certificate: Information Technology Service Management, Certificate

Award: Certificate

Code: CRT.CIS.INFO-TECH

Total Credit Hours: 18

About the Department of Computer Information Systems

Purpose: IT service management (ITSM) describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. ITSM supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.

A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.

Range of Occupations

IT Operations Manager
IT Service Management Specialist
Manager, IT Service Management

Certificate Graduation Requirements

To graduate with a certificate, students must have demonstrated eligibility for ENG 101 or ENG 101A . Refer to Academic Regulations on Graduation Requirements .

Planning Tool: Sequences of Courses

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Certificate Requirements: 18 credits

A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.

CTA 105 - Theory and Troubleshooting Microcomputers 1 3 credit hours
CTA 108 - Service Management Foundation 3 credit hours
CTA 120 - Help Desk Concepts 3 credit hours
CTA 205 - Theory and Troubleshooting Microcomputers 2 3 credit hours
CTA 208 - Advanced Service Management 3 credit hours
CTA 215 - Management Information Systems 3 credit hours

Program Outcomes

Upon successful completion of this program, students will be able to:

Examine the processes, tools and technologies for systems management and customer service
Apply information service management concepts to improve their organization
Support the delivery of service management integration within an information systems environment.

This program aligns with all the college’s core competencies.

Career and Educational Advancement Resources

Career, Workforce Certifications, Education, and Transfer Resources