Title of Certificate: Information Technology Service Management, Certificate

Award: Certificate

Code: CRT.CIS.INFO-TECH

Total Credit Hours: 18

Purpose: IT service management (ITSM) describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. ITSM supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.

A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.

Range of Occupations

• IT Operations Manager
• IT Service Management Specialist
• Manager, IT Service Management

Faculty Contact (webapps.aacc.edu/directory): Susanne Markowski

Courses to improve skills and prepare for college-level classes may be needed. It is best to see an advisor as you plan your education.

All students must demonstrate eligibility for ENG 101 /ENG 101A . Refer to Academic Regulations on Graduation Requirements , “Certificate Requirements” for more information.

Course/Advising Notes: ______________________________________________________________________________

Term 1

Course Name	Credits	Term Taken	Grade
CTA 105 - Theory and Troubleshooting Microcomputers 1	3 credit hours
CTA 108 - Service Management Foundation	3 credit hours
CTA 120 - Help Desk Concepts	3 credit hours

Term 2

Course Name	Credits	Term Taken	Grade
CTA 205 - Theory and Troubleshooting Microcomputers 2	3 credit hours
CTA 208 - Advanced Service Management	3 credit hours
CTA 215 - Management Information Systems	3 credit hours