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Apr 04, 2026
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2026-2027 Catalog [PREVIEW]
Information Technology Service Management (certificate)
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Official Title of Certificate: Information Technology Service Management, Certificate
Award: Certificate
Code: CRT.CIS.INFO-TECH
Total Credit Hours: 18
About the Department of Computer Information Systems
Purpose: IT service management (ITSM) describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. ITSM supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.
A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.
Range of Occupations
- IT Operations Manager
- IT Service Management Specialist
- Manager, IT Service Management
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Planning Tool: Sequences of Courses
Certificate Requirements: 18 credits
A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.
Program Outcomes
Upon successful completion of this program, students will be able to: - Examine the processes, tools and technologies for systems management and customer service
- Apply information service management concepts to improve their organization
- Support the delivery of service management integration within an information systems environment.
This program aligns with all the college’s core competencies. Career and Educational Advancement Resources
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