Special Conditions

Financial Aid: This program has not been approved by the U.S. Department of Education for eligibility for federal student aid. Students enrolled in this program may not be eligible to receive financial aid from the U.S. Department of Education (Pell Grants, SEOG, Federal Work-Study, Direct Loans or PLUS loans) or the Maryland Higher Education Commission (Educational Assistance Grants, Senatorial Scholarships or Delegate Scholarships). For current information on eligible programs, contact Financial Aid by calling 410-777-2203, emailing finaid@aacc.edu or stopping by a Financial Aid office.

Certificate Graduation Requirements

To graduate with a certificate, students must have demonstrated eligibility for ENG 101  or ENG 101A . Refer to Academic Regulations on Graduation Requirements .

Planning Tool: Sequences of Courses

Open/Print the Planner for this Certificate

Certificate Requirements: 18 credits

A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.

• CTA 105 - Theory and Troubleshooting Microcomputers 1 3 credit hours
• CTA 108 - Service Management Foundation 3 credit hours
• CTA 120 - Help Desk Concepts 3 credit hours
• CTA 205 - Theory and Troubleshooting Microcomputers 2 3 credit hours
• CTA 208 - Advanced Service Management 3 credit hours
• CTA 215 - Management Information Systems 3 credit hours

Program Outcomes

Upon successful completion of this program, students will be able to:

• Examine the processes, tools and technologies for systems management and customer service
• Apply information service management concepts to improve their organization
• Support the delivery of service management integration within an information systems environment.

This program aligns with all the college’s core competencies.

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