Oct 05, 2024  
2024-2025 Catalog 
    
2024-2025 Catalog

Information Technology Service Management (certificate)


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Official Title of Certificate: Information Technology Service Management, Certificate

Award: Certificate

Code: CRT.CIS.INFO-TECH

Total Credit Hours: 18

About the Department of Computer Information Systems

Purpose: IT service management (ITSM) describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. ITSM supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.

A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.

Range of Occupations

  • IT Operations Manager
  • IT Service Management Specialist
  • Manager, IT Service Management

Special Conditions


Financial Aid: This program has not been approved by the U.S. Department of Education for eligibility for federal student aid. Students enrolled in this program may not be eligible to receive financial aid from the U.S. Department of Education (Pell Grants, SEOG, Federal Work-Study, Direct Loans or PLUS loans) or the Maryland Higher Education Commission (Educational Assistance Grants, Senatorial Scholarships or Delegate Scholarships). For current information on eligible programs, contact Financial Aid by calling 410-777-2203, emailing finaid@aacc.edu or stopping by a Financial Aid office.

Certificate Graduation Requirements


To graduate with a certificate, students must have demonstrated eligibility for ENG 101  or ENG 101A . Refer to Academic Regulations on Graduation Requirements .

Planning Tool: Sequences of Courses


  Open/Print the Planner for this Certificate    

Certificate Requirements: 18 credits


A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.

Program Outcomes


Upon successful completion of this program, students will be able to:

  • Examine the processes, tools and technologies for systems management and customer service
  • Apply information service management concepts to improve their organization
  • Support the delivery of service management integration within an information systems environment.

This program aligns with all the college’s core competencies.

Career and Educational Advancement Resources


   

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