Nov 12, 2024  
2024-2025 Catalog 
    
2024-2025 Catalog

Planner for Information Technology Service Management (certificate)


Title of Certificate: Information Technology Service Management, Certificate

Award: Certificate

Code: CRT.CIS.INFO-TECH

Total Credit Hours: 18

Purpose: IT service management (ITSM) describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. ITSM supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.

A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.

Range of Occupations

  • IT Operations Manager
  • IT Service Management Specialist
  • Manager, IT Service Management

Faculty Contact (webapps.aacc.edu/directory): Susanne Markowski

Courses to improve skills and prepare for college-level classes may be needed. It is best to see an advisor as you plan your education.

All students must demonstrate eligibility for ENG 101 /ENG 101A . Refer to Academic Regulations on Graduation Requirements , “Certificate Requirements” for more information.

Course/Advising Notes: ______________________________________________________________________________

Term 1

Course Name Credits Term Taken Grade
CTA 105 - Theory and Troubleshooting Microcomputers 1   3 credit hours    
CTA 108 - Service Management Foundation   3 credit hours    
CTA 120 - Help Desk Concepts   3 credit hours    

Term 2

Course Name Credits Term Taken Grade
CTA 205 - Theory and Troubleshooting Microcomputers 2   3 credit hours    
CTA 208 - Advanced Service Management   3 credit hours    
CTA 215 - Management Information Systems   3 credit hours