Title of Certificate: Information Technology Service Management, Certificate
Award: Certificate
Code: CRT.CIS.INFO-TECH
Total Credit Hours: 18
Purpose: IT service management (ITSM) describes the strategic approach to design, deliver, manage and improve the way businesses use information technology. ITSM supports a service throughout its lifecycle, from service management to change management, problem and incident management, asset management, and knowledge management.
A grade of C or better is required in each Information Systems Management Technology Transfer course requirement.
Range of Occupations
- IT Operations Manager
- IT Service Management Specialist
- Manager, IT Service Management
Faculty Contact (webapps.aacc.edu/directory): Susanne Markowski
Courses to improve skills and prepare for college-level classes may be needed. It is best to see an advisor as you plan your education.
All students must demonstrate eligibility for ENG 101 /ENG 101A . Refer to Academic Regulations on Graduation Requirements , “Certificate Requirements” for more information.
Course/Advising Notes: ______________________________________________________________________________
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